Have a question, suggestion, or concern? Our team is here to help. Reach out to us and we'll get back to you as quickly as possible.
Use the form below to get in touch with the FastPayPokies team. Please provide as much detail as possible so we can direct your enquiry to the right person and respond promptly.
Prefer to email us directly? Use the appropriate email address below to ensure your message reaches the right team member.
For questions about our reviews, recommendations, content, or any general feedback about FastPayPokies.
For casino operators, software providers, or businesses interested in being reviewed or working with our team.
For journalists, researchers, bloggers, or media professionals seeking information, quotes, or data from our team.
We aim to respond to all enquiries within 24 to 48 hours during business days (Monday to Friday, Australian Eastern Standard Time). During peak periods, response times may extend slightly, but we will always acknowledge your message within 48 hours.
If you have an urgent player safety concern, need to report casino misconduct, or have a time-sensitive issue, please include "URGENT" in your email subject line. Urgent enquiries are prioritised and we aim to respond within 12 hours.
Casino partnership and business enquiries are reviewed by our partnerships team. Please allow 3 to 5 business days for an initial response. We assess every partnership opportunity against our strict editorial and quality standards before proceeding.
We aim to respond to press and media enquiries within 24 hours. If you are working to a deadline, please include your deadline in your initial message and we will do our best to accommodate your timeline.
Many common questions are answered in our About Us page, our Responsible Gambling guide, and individual casino reviews. If you have a question about a specific casino's withdrawal times, bonus terms, or payment methods, check the relevant review page first as it likely contains the information you need.
Yes. If there is an online casino that you believe should be reviewed on FastPayPokies, please send us an email at [email protected] with the casino name and website URL. Our editorial team evaluates all suggestions and prioritises casinos that are relevant to Australian players and offer fast payout options. Please note that submitting a suggestion does not guarantee a review will be published, as all casinos must meet our minimum quality and licensing standards before we invest in full testing.
We take accuracy very seriously. If you have identified incorrect information on any page of our site, such as outdated withdrawal times, incorrect bonus terms, or wrong payment method details, please email us at [email protected] with the subject line "Correction Request." Include the specific page URL, the information you believe is incorrect, and the correct information along with any supporting evidence. We will investigate and update the content within 48 hours if the correction is verified.
While we are not affiliated with the casinos we review and cannot directly resolve disputes between players and casino operators, we take player complaints very seriously. If you are experiencing issues with a casino featured on our site, such as delayed withdrawals, refused payouts, or unfair treatment, please email us at [email protected] with full details of the issue. We will investigate the complaint and, if warranted, adjust our review and ranking of that casino. We also maintain relationships with casino management teams and may be able to escalate legitimate concerns on your behalf.
At this time, email is the best and most reliable way to contact the FastPayPokies team. Email allows us to provide thorough, considered responses and maintain a clear record of all communications. We may introduce social media channels in the future, but we believe in prioritising quality of support over the number of contact channels we offer.
Casino operators interested in being reviewed by FastPayPokies should email our partnerships team at [email protected]. Please include your casino name, website URL, licensing information, the payment methods you support for Australian players, and any other relevant details. Our team will assess whether your casino meets our minimum criteria for review, which includes holding a valid gambling licence, offering fast withdrawal options, and providing games from reputable software providers. Please note that being reviewed does not guarantee a positive rating; all reviews are conducted independently and published in full, including any negative findings.
We do not currently offer phone support. All enquiries should be directed to the appropriate email address listed on this page. Email allows our team to provide well-researched, accurate responses and ensures we have a written record of all communications. If you need immediate help with a gambling-related concern, please contact Gambling Help Online on 1800 858 858 (free, 24/7) or gamblinghelponline.org.au.
Any personal information you provide when contacting us, including your name and email address, is handled in accordance with our Privacy Policy and the Australian Privacy Act 1988. We use your information solely to respond to your enquiry and will never share your personal details with third parties, including casino operators, without your explicit consent. Contact form submissions and emails are stored securely and retained only for as long as necessary to address your enquiry.
If you or someone you know is experiencing issues with gambling, please contact these free, confidential Australian support services:
Gambling Help Online: 1800 858 858 (24/7) | BetStop: betstop.gov.au | Lifeline: 13 11 14